Last updated: 15 March 2025
We’re glad you’re here. At Verbalise AI LTD, we provide Ivy—an AI-powered receptionist service—designed to streamline your practice operations. Our AI receptionist can handle inbound calls, manage appointments within your existing systems, and ensure you never miss an important customer interaction.
In these Terms, when we say “you” or “your”, we mean both you and any entity you are authorised to represent (such as your employer). When we say “we, us,” or “our,” we mean Verbalise AI LTD.
These Terms, along with any Quote we may provide you, set out our commitments as a service provider and your responsibilities as a customer. You cannot use our Services unless you agree to these Terms and the Quote.
Some capitalised words in these Terms have specific meanings, and each time they appear, they carry the same definition. A list of these definitions can be found at the end of this document.
For any questions about these Terms, or to get in touch with us, please get in touch with use:
📧 Email: team@verbalise.ai
📍 Address: [your company address]
1. Definitions
• “We,” “Us,” “Our” refers to Verbalise AI LTD, the provider of AI-powered phone answering and appointment management services.
• “You,” “Your” refers to the customer or website visitor.
• “Services” means our AI-powered phone answering and appointment management services.
• “Platform” refers to our website, software, and any related applications.
• “Subscription” refers to the ongoing service plan chosen by you.
• “Personal Data” means any information that can be used to identify an individual.
2. About Our Services
We provide AI-powered phone answering and appointment booking services for businesses. Our AI receptionist Ivy can handle inbound calls, provide information, and schedule appointments based on your setup.
2.1. Service Limitations
While we strive for accuracy, our AI system is not a human receptionist and may occasionally misunderstand or misinterpret information. You are responsible for reviewing and managing any appointments or information generated by the AI.
We do NOT provide:
- Legal, financial, or medical advice.
- Any guarantees that the AI will be 100% error-free.
- Services outside of the intended purpose of AI-powered phone answering and appointment management services.
2.2. Beta Services
From time to time, we may offer new features or experimental AI capabilities as beta services. These are provided “as-is” and may be discontinued at any time without notice.
3. Account and Access
To use our Services, you may need to create an account. You agree to:
- Provide accurate, up-to-date information.
- Keep your login credentials secure.
- Notify us immediately if you suspect unauthorised access.
We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent activity.
4. Subscription and Payments
Our Services may be offered on a subscription basis. By subscribing, you agree to:
- Pay the specified fees for your chosen plan.
- Allow automatic billing for renewals (if applicable).
- Provide a valid payment method.
4.1. Late Payments
Failure to pay may result in suspension or termination of your access to the Services.
4.2. Refunds
Refund eligibility depends on your plan. Generally, we do not offer refunds for services already provided unless required by law.
4.3. Free Trials
We may offer free trials at our discretion. Once the trial ends, you may be required to subscribe to continue using our Services.
5. Acceptable Use Policy
When using our Services, you must NOT:
- Use our AI to send spam, offensive, or illegal content.
- Attempt to hack, reverse-engineer, or misuse our system.
- Provide false or misleading information.
- Use our Services in a way that violates privacy laws or third-party rights.
Violation of this policy may result in suspension or termination of your account.
6. Data Protection and Privacy
We handle personal data in compliance with UK GDPR. See our Privacy Policy for full details on how we collect, use, and store data.
6.1. Third-Party Integrations
Our AI may integrate with third-party platforms (e.g., patient management software, booking systems, CRMs). You acknowledge that:
- We are not responsible for third-party data handling.
- Your data may be processed by third-party services as part of our integration.
7. Service Availability and Downtime
While we strive for 99.9% uptime, our Services may be unavailable due to:
- Scheduled maintenance.
- Unexpected system failures.
- Third-party service disruptions.
We are not liable for any losses due to service downtime.
8. Intellectual Property
- We own all intellectual property rights related to our AI platform, software, and branding.
- You may not copy, modify, or resell our technology without permission.
Any feedback or suggestions you provide may be used by us without compensation.
9. Liability and Disclaimers
- Our Services are provided “as-is” with no warranties.
- We are not responsible for any errors made by the AI, including incorrect appointment bookings or call handling.
- We are not liable for any indirect damages, including loss of business, revenue, or reputation.
Our maximum liability is limited to the amount paid by you for the Services in the past 3 months.
10. Termination and Suspension
We may suspend or terminate your access if:
- You fail to pay for your subscription.
- You violate these Terms.
- We discontinue the Services (with notice given where possible).
You may cancel your subscription at any time, but no refunds will be issued unless required by law.
11. Governing Law
These Terms are governed by UK law, and any disputes will be resolved in UK courts.
12. Changes to These Terms
We may update these Terms from time to time. If changes are significant, we will notify you by email or on our website. Your continued use of the Services after updates means you accept the new Terms.
