Grown-up AI receptionists for clinics that want to grow without losing patient trust

Premium, highly tailored, done-with-you AI receptionists — warm, local, and built to feel like part of your team

GET STARTED What Ivy Can Do for You

Designed, tested and trusted by UK practice owners

From solo-practitioners to team practices, Ivy understands and fits seamlessly into your clinic

Physio

Podiatry

Nutritionists

Acupuncturists

Naturopaths

Dietician

Osteopaths

Chiropractic

many more

What our customers say

“Before Ivy, we needed a way to make sure every patient inquiry was captured, especially new consultations. Since using it, we’re now able to handle everything, even when reception is busy or the clinic is closed. That’s freed up space in the diary and made it easier for patients to cancel or rebook out of hours. Patients tell us Ivy is really easy to use and they like the personal touch in the language. The Verbalise team have also been fantastic — quick and responsive to any tweaks we’ve needed. It’s been really beneficial for us.”

Sophie C.

Practice Manager , Active Step Foot & Ankle

“Introducing Ivy has been a genuinely positive step for our clinic. From day one, she’s brought efficiency and consistency to how patients interact with us, and taken the pressure off our team with routine enquiries and appointment handling.
The transition was smooth, and Ivy just fits into the daily flow of the practice. Patients have embraced her too — they often say how easy and reassuring it feels to book in or get quick answers out of hours.
It’s rare to find a digital tool that feels both professional and personable, but Ivy manages it beautifully. Thanks to Verbalise.ai, we’ve taken a real step towards the future of patient care while keeping that all-important human touch.”

Stuart G.

Practice Owner , Mannin Doctors

“We’d been using a virtual reception service, but it just kept getting worse… more mistakes and poor conversions. Ivy has been a pleasant surprise. The answers it provides are exactly what I’d give. Patients have been really impressed, and for a team like ours it’s been invaluable. The setup support from the team was brilliant too.”

Ian G.

Practice Owner , Southampton Physio

What Ivy will do for your practice

Bookings: Handles new bookings, even when you can’t.

Rescheduling: Changes appointments for patients anytime—day or night.

Cancellations: But only after sensitively exploring a reschedule.

Payment: Takes payments upfront to reduce DNAs and protect your revenue.

General enquiries: Answers patient questions, from directions to detailed appointment enquiries.

Speaks with your clinic’s voice: Knows how you want to speak to your patients.

Converts enquiries into patients: Trained by the very best practice owners in the MSK industry—Ivy gets the importance of giving value before divulging pricing.

Never miss another call

45%

of clinic calls are missed without Ivy to answer them

57%

of callers abandon voicemail, leaving no message—until using Ivy

+2 hrs

unlocked each day with staff freed from voicemail and patient callbacks

Scaling your practice with advanced AI

AI phone automation streamlines your operations, unlocking time and headspace so you can deliver better care. Here’s why Ivy is set to be the AI receptionist that transforms the UK allied health care sector:

Advanced Calendar Intelligence (ACI)

Ivy uses ACI to understand your complex and nuanced booking rules—managing multiple clinicians and appointment types, reserving slots for new patients, and much more.

24/7 call handling

Ivy is on call day and night. She will also answer multiple calls at the same time.

We’re a UK company—here to support you!

We’re always available during working hours for your convenience.

More than phone automation

Ivy goes far beyond call answering—managing your calls with care, empathy, and efficiency.

GDPR aligned and data secure

Protecting your patients’ data and keeping you compliant.

Not just software — a partner for your clinic’s growth

A premium, done-with-you AI receptionist

Ivy is a grown-up AI receptionist for clinics that want to grow without losing patient trust. We take time to understand your practice, tailor Ivy to fit seamlessly, and stay involved after launch to ensure she keeps improving.

At Verbalise, we don’t just build AI — we design patient experiences with conversion in mind. Every conversation is handled in the friendly UK-regional accents your patients expect and is shaped to encourage new bookings.

Even one extra new patient can more than justify the investment in a premium AI receptionist.

PRICING (inclusive of VAT)

£197

/mo

+ 55

p/min

Why it pays off

Bespoke setup for your clinic — never a cookie-cutter bot

Natural UK-regional voices patients trust

Advanced Calendar Intelligence™ keeps diaries full and avoids gaps

Conversion Rate Optimisation turns more enquiries into new patient bookings

Backed by a passionate UK team for quality and peace of mind

Apply now

“As a practice owner, I know how challenging it can be to balance patient care with running an efficient clinic. Collaborating with Verbalise has been a fantastic experience—they are attentive, thoughtful, and genuinely interested in understanding the unique challenges we face. Together, we’ve built Ivy—an AI receptionist that truly supports both patient care and day-to-day operations.”

Rachel Green, Practice Owner

Practice Owners: Onboarding is Limited

Premium, highly-customised ‘white glove’ onboarding —limited to just 4 new practices each week. Secure your spot today.

Got questions? Book a call and demo.